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What You Agree To When You Use bd11com

Using bd11com means you accept these terms as they stand — including account eligibility, how transactions via bKash, Nagad, and Rocket are handled, and the jurisdiction rules that apply to your region.

Account eligibility rulesJurisdiction-dependent accessbKash, Nagad, Rocket wallet termsData handling standardsAccount security obligations
bd11com What You Agree To When You Use bd11com
CONTACT LEGAL TEAM

Reach Us About a Legal or Account Question

If something in these terms is unclear, or you need to raise a legal concern about your account, our support team handles those requests directly. You can reach us by live chat, email, or through the in-app help section on your mobile device. Legal queries about wallet ownership, account data, or regional eligibility are treated as priority tickets.

Team online

Live Chat

Open the chat widget inside your account dashboard. Legal and account queries are flagged separately so they reach the right team without delay.

Email Support

Send legal queries to our support address listed in your account settings. Include your registered bKash, Nagad, or Rocket number for faster case matching.

In-App Help

On mobile, go to Account, then Help Centre. Select Legal and Terms from the category list to submit a request directly tied to your account record.

ACCOUNT PROTECTION

How We Handle Your Data and Account Security

Your account security is maintained through OTP verification on every login and on withdrawal requests tied to your registered mobile number. We do not store your bKash, Nagad, or Rocket PIN at any point — payment authentication happens inside your wallet app, not on our platform. Account data is held for as long as your account is active and for a defined retention period after closure, in line with standard data handling practice.

OTP Verification

Every login and withdrawal triggers an OTP to your registered number. This confirms it is you acting on the account, not a third party.

Wallet Data Handling

We record transaction references from bKash, Nagad, and Rocket for dispute resolution only. Your wallet PIN is never stored or transmitted through our system.

Cookie and Session Policy

We use session cookies to keep your account active while you navigate the lobby. These expire when you log out and are not used to track activity outside our platform.

Data Retention and Deletion

You can request account data deletion through the support email in your account settings. Wallet transaction records may be retained where required by applicable law.

Common Legal and Account Questions

These are the questions we hear most often about account terms, wallet rules, data rights, and regional eligibility. If your question is not here, our support team can answer it through live chat or email.

Access depends on your local law and the regions we currently support. It is your responsibility to confirm legality in your location before creating an account or depositing.

No. Only the registered account holder may link and use a wallet. Using another person's bKash, Nagad, or Rocket account will result in account suspension pending identity review.

Send a data request to the support email listed in your account settings. Include your registered mobile number and the wallet type — bKash, Nagad, or Rocket — for faster processing.

Eligible balances are returned to your registered wallet — bKash, Nagad, or Rocket — after account verification is complete. The support team will confirm the timeline when your closure is processed.

We hold account and transaction data for a defined retention period after closure, in line with standard practice. You can ask support for the specific retention window for your account type.

Raise a formal dispute through the support email in your account settings. Legal account decisions are reviewed by a separate team and you will receive a written response within the stated handling window.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.